Every body is unique and with that in mind, we are happy to accept exchanges or customize necklace chain lengths in most cases.
Get in touch HERE for any questions.
Get in touch HERE for any questions.
Return and exchange requests must be made within 7 days after delivery. Once the request is approved, the original item(s) must be sent back within 3 days, otherwise the return or exchange is no longer eligible. Shipping fees will not be refunded.
Please email at contact@graceandflux.com to initiate your return or exchange. Please include the following information: Contact Info, Order # or Full Name of Purchaser, Date of Purchase and a brief description for the return or exchange.
All returns must be submitted unworn, in perfect condition, with original packaging for a full refund or exchange.
Once we receive your items, refunds and exchanges will be processed within 48 hours. You will receive email confirmation once your request has been processed. Please note, it may take up to 10 business days to see the refunded amount in your account based on payment processing company.
FINAL SALE
At this time, international orders, items purchased as an exchange, special orders or customizations, sale items, gift cards, service fees and items purchased during promotional sales or with a discount code greater than 15% are final sale and non-refundable.
We do not offer price adjustments on prior purchases.